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Financial services: Business degree not necessarily required

Working for the future

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Boston Articles
January 22, 2012|By Sarah Shemkus
  • Turnover is low but there are opportunities, Mark Burkhard of Bostons Eaton Vance says.
Turnover is low but there are opportunities, Mark Burkhard of Bostons Eaton… (yoon s. byun/globe staff )

Mark Burkhard, director of human resources for Eaton Vance Investment Managers in Boston, got his start in human resources 25 years ago. In his current position, he manages staffing for one of the area’s oldest financial firms.

Available jobs Jobs at Eaton Vance fall into one of three categories, Burkhard said: sales, investments, or administration.

The sales department hires marketing support representatives - the most entry-level position - to provide product information to callers and administrative support to the sales team. The department also looks for inside sales people, who generally conduct sales activities over the phone, and outside sales people, who meet with potential customers in the field, he said.

Investments looks for stocks and bonds analysts. Administrative roles include information technology, accounting, and mutual fund operations positions.

Burkhard cautioned that “turnover is very low’’ which limits the number of openings at any given time. But there are still opportunities for job seekers looking to get a foot in the door; about 30 to 40 percent of Eaton Vance’s hiring is for entry-level positions, he said.

The hardest hiring task, Burkhard said, is finding candidates with the necessary experience for outside sales positions.

Types of people and skills When assessing candidates, Burkhard said, he looks for people who embody the core values of Eaton Vance: integrity, professionalism, commitment to excellence. For example, a candidate for a sales position should have produced strong sales in previous jobs and gained a good reputation with previous clients, he said.

Those looking for analyst positions should have a degree in business or economics, comfort with numbers, strong computer skills, and strong analytical skills, said Burkhard. Entry-level jobs, such as those in marketing support, often go to recent college graduates, he said. But older applicants making a leap from another field are also welcome to apply for these positions.

For example, an applicant with experience in an analytical field such as engineering might make a good analyst, Burkhard said. Verbal communication skills and persuasive ability could help someone switch to sales, he said.

“If they’ve changed careers, that doesn’t really matter to us,’’ he said. “We’re looking for someone who has the ability to be successful in those positions.’’

How to get the skills The most important way to build qualifications is to develop knowledge of the finance industry, Burkhard said. He suggests taking classes at local universities, such as Bentley or Brandeis, both in Waltham, or attending a seminar run by the Boston Security Analysts Society.

“Anything you can do to educate yourself about our industry is important,’’ he said.

He also recommends studying Boston’s financial services companies, using online research to learn about the area’s prominent asset managers. That allows candidates to talk knowledgeably about the industry.

“That’s something that not enough people do, and it’s an easy way to really differentiate yourself from other people,’’ he said.

Getting in the door Burkhard originally entered human resources after a few years in sales and marketing. He met Deloitte & Touche’s human resources director at a social event, he said, and soon after took a job in college recruiting. He stayed with that company for 10 years, until being offered his current job 15 years ago.

For those hoping to get their own chance at a position with Eaton Vance, Burkhard stresses the importance of professional follow-up.

“If people come in for interviews, they should write a really well-thought-out thank you letter,’’ he said. “Be persistent, but not overly persistent.’’

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