T chief is rated by the ride

Public’s views on his promotion vary, like the service

August 05, 2011|By David Abel and Vivian Yee, Globe Staff

After nearly an hour waiting for a bus at the JFK/UMass station, a grinding routine that can make every day feel languorous and unpredictable, Mery Daniel had a hard time comprehending how the man who has overseen the MBTA for the past 17 months could be promoted to the state’s top transportation job.

While she has never met T chief Richard A. Davey, whom Governor Deval Patrick appointed yesterday as the state’s next secretary of transportation, Daniel knows the agency he runs quite well, after years of using its buses and trains several times a day.

Like many riders, she complains of the T’s frequent delays, crime, and lack of cleanliness and wondered whether the 38-year-old is up to the new job.

“I’m very much concerned,’’ said Daniel, a 29-year-old medical student from Dorchester, as the bus that was supposed to take her to Dudley Square inexplicably drove by without stopping. “If you can’t run something on this level right, how can you run a bigger agency?’’

To be fair, some regular riders had better reviews of the general manager’s performance.

“I’ve never seen any real problems with the T,’’ Mark Cincotta, 24, of Billerica, an unemployed construction worker, said while waiting for a bus. “It seems to me that he has done a good job. I like riding the T.’’

Others, however, said the state should be vigilant about Patrick’s replacement for Jeffrey B. Mullan, who served as transportation secretary since October 2009. Mullan became embroiled in a controversy about his agency’s failure to disclose information about a 110-pound light fixture that fell in a Big Dig tunnel in February.

The problems that have persisted at T stations across the region range from too few trash cans, many of which are overflowing on a regular basis, to too little snow and ice removal in the winter, said John Paul III, a 41-year-old financial consultant from North Quincy who uses the trains and buses four times a week.

“I know it takes time to make changes, but we need some changes,’’ he said. “I hope he can do that in his new job.’’

Rinky Pandya, 29, a Quincy mother who frequently uses the Red Line to get to the University of Massachusetts Boston, said Davey could have made the MBTA more accessible to strollers and should have made it easier to find elevators.

“There’s also the stink factor,’’ she said.

At the Park Street T station yesterday, passengers griped about everything from maintenance problems on trains and buses to the need to make the system more efficient.

Valerie Chuba, 32, who commutes on the Green Line from Brighton, complained of delayed trains, frequent electrical failures, and cars that seem to be reaching the end of their lifespan.

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