WHEN A broken-down Red Line train stranded more than 400 people underground near Porter Square this week, the only surprising thing was that so many riders took it as well as they did. Some passengers made new friends, the Globe reported; others tossed around ideas for mobile apps that would take account of unexpected delays; still others lent out their iPhones so harried parents could pacify their toddlers with Angry Birds.
But while the breakdown, which ultimately forced passengers to walk to safety through a dim, muggy tunnel, showed MBTA riders at their best, it also exposed a disturbing sense of resignation on their part. When riders think that complaining about major service interruptions is as fruitless as complaining about the weather, it’s bad news for a transit agency that provides 1.3 million trips a day - and for a region that can’t accommodate 1.3 million more car trips on its highways and streets.
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