JetBlue Airways, the largest carrier at Logan Airport, is the top-ranked low-cost carrier for the sixth year in a row, according to a J.D. Power and Associates survey. Southwest Airlines was second among low-cost carriers.
The top-rated traditional carrier, for the fourth consecutive year, was Alaska Airlines, followed by Air Canada.
Responses from more than 13,500 passengers helped gauge satisfaction in seven areas: cost and fees, in-flight services, flight crew, aircraft, boarding/deplaning/baggage, check-in, and reservations.
Overall, satisfaction with airlines increased a second year in a row, but fares and fees make passengers grumble. Customers were less happy with traditional airlines than in 2007.
