‘Mad Men’ of the future

OP-ED | Alex Poulos

The world of advertising — consumer, beware

May 31, 2011|By Alex Poulos
(Dan hubig for the boston…)

‘WHAT IS the Internet?’’

Katie Couric and Bryant Gumbel struggle to answer that in a 1994 segment of The Today Show .’’ Their ignorance seems laughable now, which is why a video of their discussion went viral.

But, with technology transforming the world, we’ll all seem ridiculous 20 years from now when WikiLeaks posts our e-mails of today. What we think is hot will seem absurd to the next generation, including the term “hot.’’

I’ve been thinking about four trends in my industry of advertising and wonder who will laugh last. I’m afraid it won’t be the consumer.

■INTRUSIVE . When you’re at a store, you see a video screen playing TV spots or info-promos. In the future, cabs will not only have little TVs in the back for passengers, but casino gaming screens (with taxes added to the credit card, of course). The cabs will have scrolling messaging across the back window or bumper for the motorists behind, stuck in traffic. Safety laws might require that messaging only appears when the car is at a complete stop, so as not to distract drivers.

When you open a bottle of medicine, an audio message will give you instructions and warnings about its use, as well as a plug for the pharma company. The justification: an “audio label’’ is easier for elderly patients than reading tiny print on a print label. So, if an audio microchip is “consumer-friendly,’’ expect to hear them too when you open beverage bottles and toothpaste. Shampoo bottles will give you an upbeat, musical pitch, reminding you to shampoo twice.

■INVASIVE . Hidden cameras already record people in a public setting or store. How long will it be before near-bankrupt municipalities and stores agree to “strategic alliances’’ with consumer research companies to allow constant monitoring (surveillance) and evaluation of individuals everywhere they go… examining their shopping, dining, and recreational patterns. They’ll call it “real-time data mining’’ or something innocuous like that.

Advertising will not just be interactive — it will anticipate, guide, encourage, and train you to be more effectively interactive. For example, if you decide to buy something online that is not the best bargain, you’ll be contacted and urged to change your mind by avatar czars (ad entities that track and protect you from impulses that you’ve acknowledged in ad-programs and/or because you’ve been designated an at-risk buyer by creditors and bankruptcy courts).

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