Courting gay travelers

Mass. tourism agencies directing more efforts to draw lucrative market

November 06, 2009|Katie Johnston Chase, Globe Staff

When William Buswell crunched the numbers from his recent fall foliage tours, he was surprised by what he found: The gay-themed trips, which can include visits to drag shows, were 86 percent full, while the other leaf-peeping trips organized by his Vermont-based New England Vacation Tours Inc. were 70 percent full. Last fall, before the recession set in, the occupancy rate for both kinds of tours was the same.

“The gay and lesbian market is a very profitable market to go after,’’ said Buswell, who lately has noticed more marketing directed at gay travelers.

Local tourism agencies are among the groups trying to appeal to these travelers, who represent a small fraction of the overall market but have a median household income of $86,400 and spent $70 billion on travel last year, according to the San Francisco-based market research firm Community Marketing Inc.

Massachusetts is in a prime position to benefit from this group’s spending power. Boston is the 11th most visited US destination among American gay and lesbian travelers, and Provincetown is viewed as one of the top five gay-friendly cities, according to Community Marketing, which held its 10th International Conference on Gay & Lesbian Tourism in Boston earlier this week. And the fact that Massachusetts was the first US state to legalize same-sex marriage will go a long way in attracting gay and lesbian travelers, said Community Marketing president Thomas Roth.

“I think it will generate loyalty for a long, long time,’’ he said.

Massachusetts is also the only state besides Florida whose tourism office has started marketing to gay and lesbian travelers. The Massachusetts Office of Travel & Tourism featured same-sex couples in a tourism campaign last year, and in January the office launched a $50,000 marketing effort aimed at these travelers. The effort includes a rainbow-flag-colored link to a gay-oriented site on the www.massvacation.com home page (the state’s official tagline, “It’s all here,’’ has been extended to “It’s all here for everyone’’ for the campaign). The agency also placed ads in gay and lesbian publications, started an LGBT (lesbian, gay, bisexual, and transgender) Facebook page that has 4,500 friends, and is developing an iPhone application.

“It doesn’t take a math major to figure out the first state in the union to have gay marriage has an opportunity here,’’ said Betsy Wall, the executive director of the state tourism office.

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