They also save time. "The sheer number of online booking companies means that it may take hours to find the best deals on your own. One quick call to your travel agent and the work is done for you."
They provide information and have knowledge and experience. "Travelers often find that accommodations, restaurants, or day tours that look fantastic on line are a disappointment once they arrive. Your travel agent will be able to give you recommendations (often from personal experience) that fit your needs and preferences." What's more, "the more complicated your travel plans, the less likely you will be successful on your own. For example, travel agents can find that flight from Beijing to Ulan Bator, brief you on social customs, currency and water quality, and let you know what the airline luggage weight restrictions are on each leg of your journey."
A key word in discussing travel agents is "good." Not all agents are created equal, so you need to find a dedicated and competent one. Here are some of Magellan's tips on how to go about that:
Seek out "real" travelers. "Ask your traveling friends for recommendations, and ask agencies for a list of current clients that you can contact."
Check credentials. "Look for the CTC (Certified Travel Counselor) professional certification . . . awarded to those who have at least five years experience and have completed an intensive educational program and exam." Also: "Travel agencies belonging to the American Society of Travel Agents (ASTA) must adhere to a strict code of ethics." (To locate ASTA members, visit astanet.com.)
Size them up. "During the initial meeting, a good agent will ask a lot of questions, covering things such as dietary restrictions, whether aisle or window seats are preferred, if you have a favorite airline or frequent flier membership, whether you prefer a resort or a downtown hotel, and much more."
Nowadays, travel agents may charge $10-$100 for their services, but, at least for those who remain confused about planning and saving by means of the Internet, what is the use of a good deal if it results in a bad vacation?
